Is it safe to buy from Funiki?
Yes. Funiki Store is a reliable and trustworthy shop. In 2025 alone, we shipped over 2,000 orders worldwide.
You can shop online with complete peace of mind: shipments are tracked, orders are handled with care, and our team is available to provide assistance before, during, and after your purchase.
You can contact us via:
Email: assistenza@funiki.it
Phone / WhatsApp: +39 340 466 8363
Social Media: @funikistore
Chat: available directly on the website
Funiki Store is a brand of Funiki Italy Srls
VAT number: 03000770184
Certified Email (PEC): funikiitaly@pec.it
Registered Office: Corso Giovanni Josti 29, 27036 Mortara (PV)
Operating Office: Corso Giovanni Josti 29, 27036 Mortara (PV)
At the bottom of this page, in the section "Anti-fraud system: we protect ourselves and we protect you", you can find out about the measures adopted to protect customers, shipments, and our work.
How can I verify the authenticity of Pop Mart products?
All items sold by Funiki Store come exclusively from official manufacturers, brands, or distributors.
For Pop Mart products, you can directly verify authenticity by:
- scanning the metallic QR Code on the side of the package;
- entering the code hidden under the scratch-off area on the dedicated Pop Mart website.
The conformity of the products is supported by internal fiscal documentation and regularly certified supplies.
How can I make a purchase?
Purchases can be made through our official channels:
- the official website: www.funikistore.it;
- our TikTok Shop stores: Funiki Store and Funiki Care & Beauty.
What payment methods are available?
At Funiki Store, you can pay easily and securely using the main online payment methods.
Payments are processed through Nexi Payments, a payment provider that ensures secure and reliable transactions.
Cash on delivery is not available.
If you wish to pay by bank transfer, please contact us before placing your order: we will provide you with all the necessary instructions to proceed correctly.
How do shipping and delivery work?
Shipments are entrusted to selected couriers, are tracked, and insured.
In Italy, delivery generally takes place within 48/72 working hours from the time the package is picked up by the courier.
Shipping is free in Italy for orders of €29.99 or more.
We use different couriers depending on the geographical destination:
- Italy and Northern Europe: BRT;
- Malta and Cyprus: DHL;
- Rest of the world: UPS.
For high-value items or specific logistical needs, we reserve the right to use premium couriers such as UPS or DHL.
The customer can request the use of a specific courier or arrange pickup through a carrier of their choice. In this case, the costs will be entirely borne by the customer, and the pickup arrangement must be agreed upon in advance, subject to our operational needs. The request must be communicated before the order is processed.
Shipping rates in Italy
- Orders up to €29.99: €7.99
- Orders from €30: free shipping
Any delays caused by carriers or external circumstances are not attributable to Funiki Store. During periods of high demand, preparation and shipping times may be subject to slowdowns.
Packaging
We pay particular attention to package preparation.
About 90% of our packaging comes from reused cardboard, which is manually cut and shaped according to the dimensions of the item to be shipped.
This choice allows us to reduce waste and give new life to packaging materials, while maintaining a high level of product protection during transport.
International Shipments
We welcome customers from all over the world, offering fast, tracked, and guaranteed international shipping.
All products sold by Funiki Store are authentic and purchased through official channels.
How can I make a return?
To request a return, you must contact us via email at assistenza@funiki.it, indicating the order number and the reason for the request.
Photographs of the product and packaging may be requested, necessary to verify the condition of the item before any return approval.
A return can only be accepted if the product is:
- intact;
- unopened;
- undamaged;
- complete with original intact packaging;
- in a condition suitable for resale.
Return requests must be submitted within 14 days of delivery and are always subject to verification and approval by Funiki Store.
As an alternative to a refund, the customer can request a voucher to be used in the store.
Return shipping costs are borne by the customer. Funiki Store is not responsible for any lost shipments, delays, damages, or goods damaged during transit of returns organized by the customer.
The same return conditions apply to modeling products.
Attention: Blind Box products
Returns or exchanges are not permitted for products sold in Blind Box mode, either online or in-store, unless the packaging is perfectly intact, unopened, and undamaged.
All our products are 100% original.
Funiki Anti-fraud System
To ensure maximum security in shipments and counteract any attempted fraud, Funiki Store adopts a rigorous control system.
Each package is weighed after preparation and sealing, before leaving our warehouse.
The courier also records the weight of the package during the shipment handling phases, both inbound and outbound from its hubs.
We also record the measurement of the packaging materials used, so that we can precisely determine the actual weight of the contents and reconstruct the total weight of each shipment.
Packages are sealed with custom tape and identifiable closures. Packages with "zipper" closures, on the top and/or bottom, may also be marked with writing, identifying patterns, or company tape, to make it easier to identify any tampering.
This system is designed to protect both the customer and our business, making it easier to verify if a package has been opened, altered, or damaged during transit.
What to do if the package arrives tampered with
If the package is visibly damaged, opened, unusually re-sealed, or tampered with, the customer is required to:
- report it immediately to the courier upon delivery;
- accept the package with a specific reservation, indicating the problem encountered;
- refuse delivery if they deem the contents unsafe;
- promptly inform Funiki Store of the incident;
- check the contents in the presence of the courier, if possible.
In case of tampered packages, opened packages, or goods missing during transit, responsibility must be reported directly to the carrier responsible for delivery.
Funiki Store cannot be held responsible for tampering, theft, removal, or alteration that occurred after the package was entrusted to the courier.
For this reason, in the absence of a proper report at the time of delivery, no refund is provided by our company for issues related to tampering, opened packages, or goods missing during transit.
It is the customer's responsibility to request any explanations, verifications, or claim filings from the carrier responsible for delivery.
How to contact Funiki Store
For any information or assistance request, you can contact us via:
Email: assistenza@funiki.it
Phone / WhatsApp: +39 340 466 8363
Social Media: TikTok, Instagram and Facebook: @funikistore
Chat: available directly on the website