Frequently Asked Questions (FAQ) – Funiki Store
Who is Funiki Store?
Funiki Store is the e-commerce specialized in selling video games, consoles, accessories, and collector's items for the gaming world.
In our catalog you will find:
- Physical and digital video games for Xbox, PlayStation 5, Nintendo Switch, and PC
- New consoles and original accessories
- Controllers, gaming headsets, peripherals, and dedicated hardware
- Limited editions and Collector's Editions
- Gift Cards and digital content
- Figures, gadgets, and collector's items from the best international brands
Our mission is to offer authentic products, fast shipping, and reliable customer service to meet the needs of gamers, collectors, and enthusiasts.
Is it safe to buy from Funiki Store?
Absolutely yes.
Funiki Store is a reliable online shop managed by FUNIKI ITALY S.R.L.S. and operates in compliance with Italian and European regulations.
In 2025 alone, we shipped over 2,000 orders to Italy and the rest of the world, guaranteeing our customers:
- Secure payments
- Tracked and insured shipments
- Dedicated assistance before and after purchase
- Original products from official channels
Customer satisfaction and security have always been one of our priorities.
What products do you sell?
Funiki Store offers a careful selection of products dedicated to gaming and collecting:
Gaming
- Physical video games
- Digital video games
- Xbox Consoles
- PlayStation 5 Consoles
- Nintendo Switch Consoles
- Gaming PCs and compatible products
- Gaming accessories and peripherals
Collecting
- Collectible figures
- Blind Boxes
- Pop Mart products
- Exclusive gadgets
- Limited editions
Are consoles covered by warranty?
Yes.
All consoles sold by Funiki Store are covered by a 24-month legal conformity warranty, as required by current European consumer regulations.
In case of conformity defects found during the warranty period, the customer can contact our assistance service for support and instructions on the procedure to follow.
How can I purchase?
You can make your purchases through our official channels:
- Official Funiki Store website
- Official TikTok Shop
- Official eBay store
By purchasing from our official channels, you are guaranteed to receive authentic products, dedicated assistance, and all required guarantees.
What payment methods do you accept?
Payments are handled through secure and certified circuits.
We accept:
- Credit and debit cards
- Digital payments supported by the Nexi gateway
- Other methods available during checkout
Cash on delivery is not available.
For payment by bank transfer, it is necessary to contact our customer service in advance.
How do shipping and delivery work?
All orders are entrusted to selected couriers and shipped with:
- Full traceability
- Shipping insurance
- Protective packaging
Delivery times in Italy
Generally within 48/72 working hours from when the package is taken over by the courier.
Free shipping
For all orders equal to or greater than €29.99 shipped within Italy.
Couriers used
- Italy and Northern Europe: BRT
- Malta and Cyprus: DHL
- Rest of the world: UPS
For high-value items or special needs, we can use premium DHL or UPS services.
How are products packaged?
We pay particular attention to product protection during transport.
About 90% of the materials used for packaging come from recycled and reused cardboard, carefully selected and adapted to the product's dimensions.
This choice allows us to:
- Reduce waste
- Limit environmental impact
- Ensure effective protection during transport
Do you ship internationally?
Yes.
We regularly ship worldwide using reliable international carriers.
All international shipments are traceable and handled with the utmost care to ensure safe and timely delivery.
How can I verify the authenticity of Pop Mart products?
All Pop Mart products sold by Funiki Store come exclusively from authorized suppliers and distributors.
Authenticity can be verified through:
- Official QR Code on the packaging
- Verification code hidden under the scratch-off area
- Official Pop Mart authentication system
By purchasing from Funiki Store, you are guaranteed to receive only original products.
How can I make a return?
To request a return, please contact our customer service at:
Indicating:
- Order number
- Reason for the request
- Any required photographic documentation
Requests must be submitted within 14 days of delivery.
The product must be:
- Intact
- Unused
- Complete with original packaging
- Resellable as new
Return shipping costs are the responsibility of the customer.
Can I return a Blind Box?
No.
Due to the random nature of the product, it is not possible to exchange or return opened Blind Boxes.
Only packages that are:
- Intact
- Sealed
- Unopened
- Undamaged
can be considered for return.
Funiki Lab
What is Funiki Lab?
Funiki Lab is the creative laboratory of FUNIKI ITALY S.R.L.S.
It was created to develop original products, prototypes, and customized figures, transforming ideas and projects into unique creations.
We create:
- Customized figures
- Decorative objects
- Accessories and home goods
- Prototypes
- Custom creations
- Commissioned projects
How to request a customized project?
You can contact us via:
- Email: assistenza@funiki.it
- Website chat
- Assistance section
- Official social media @funikistore
Each project is evaluated individually to define costs, feasibility, and timelines.
What materials do you use?
We currently work with:
- PLA
- PETG
- TPU
- PA/PET
We constantly update our equipment to expand production possibilities and meet increasingly specific requests.
How does payment work for customized work?
A 50% deposit is required to start production.
The remaining 50% balance must be paid before the finished product is shipped.
Shipping costs are calculated separately according to current rates.
Anti-Fraud System and Shipping Security
To protect customers and ensure maximum transparency, every shipment undergoes internal checks.
Packages are:
- Weighed before shipping
- Registered during the logistics process
- Sealed with identification systems
- Checked through anti-tampering procedures
These verifications allow us to precisely reconstruct each shipment and facilitate any investigations in case of anomalies.
What to do if the package arrives damaged?
If the package shows signs of opening, damage, or tampering:
- Immediately report the problem to the courier.
- Accept the package with a specific reservation.
- Or refuse delivery.
- Promptly contact our customer service.
- Keep photographs and useful documentation.
Claims relating to tampering or theft during transport must be reported to the carrier according to the established procedures.
Official Contacts
FUNIKI ITALY S.R.L.S.
VAT Number: 03000770184
Certified Email (PEC): funikiitaly@pec.it
Registered and Operational Office:
Corso Giovanni Josti 29
27036 Mortara (PV) – Italy
Customer Support
📱 WhatsApp and Phone:
+39 340 466 8363
📲 Social:
TikTok, Instagram and Facebook @funikistore
💬 Online chat available directly on the website.
We are at your disposal before, during, and after every purchase.